Towing Tasmania (Launceston)

For many urgent towing requests within Launceston and nearby areas, we aim to arrive within approximately 30 to 45 minutes, depending on your location, traffic conditions, current demand and the equipment required.

When you call, we'll ask for your exact location and details about the vehicle so we can give you a realistic estimated arrival time and dispatch the appropriate equipment from the outset.

Providing accurate information upfront can help avoid delays caused by sending a truck that isn't suitable for the vehicle or access conditions.

While every job is different, our goal is always to respond as quickly as possible and get you safely back on track.

Absolutely.

We regularly assist drivers involved in accidents throughout Launceston and can transport your vehicle to your preferred repairer, storage facility, or another destination of your choice.

We also work with major insurers, including Allianz and GIO. If you're unsure what to do after an accident, our team can explain the process and help you understand your options.

We'll usually ask for your location, vehicle type, what has happened, where you'd like the vehicle taken and whether there are any unusual access conditions.

We may also ask whether the vehicle can roll, steer and brake, particularly after an accident or mechanical failure.

These questions help us dispatch the appropriate truck, identify potential recovery complications before arriving and provide the clearest pricing possible.

If you're unsure about any of the details, don't worry. We'll guide you through what we need to know.

In most cases, yes. We take the time to gather as much information as possible before dispatching so we can provide fixed pricing wherever practical.

Factors such as distance, vehicle condition, accident recovery, restricted access or specialist equipment can affect the price. That's why we ask about the job before sending a truck.

If something could change the cost, we'll explain it before the job begins wherever possible so you can make an informed decision.

No. Underground Towing & Salvage believes in honest and upfront pricing. We ask the right questions before dispatching so we can provide clear pricing wherever possible and avoid unexpected charges.

If there are any factors that could affect the cost of the job, we'll explain them to you before we proceed.

Our goal is to make the process transparent and straightforward from start to finish.

Yes. Underground Towing & Salvage is fully insured, giving you confidence when handing your vehicle over to us for transport.

Your vehicle may be one of your most valuable assets, so the way it is loaded, secured and transported matters. We use appropriate equipment for the vehicle and recovery situation and handle every vehicle with the same level of care we'd expect for our own.

We also regularly assist with accident towing and work with major insurers, including Allianz and GIO.

Yes. Underground Towing & Salvage operates a specialist low-clearance tow truck designed to access many underground car parks and restricted-height locations that standard tow trucks often cannot reach.

If your vehicle is in an underground car park, let us know the approximate clearance height, location within the car park and any steep ramps or tight access points when you call.

This helps us determine whether our low-clearance vehicle can access the location before dispatch. Getting that right from the beginning can avoid a failed access attempt, unnecessary waiting and another truck needing to be arranged.

That depends on what has happened and what the vehicle needs next.

It may need to go to your preferred mechanic, repairer, insurer-approved repair facility, storage location or another destination.

If you're unsure, speak with us before the vehicle is moved. Choosing the right destination from the beginning can help avoid having to pay for another tow later.

The cost of a tow depends on several factors, including your pickup location and destination, vehicle type and size, distance travelled, whether the vehicle can roll, steer and brake, access conditions, recovery difficulty and whether specialist equipment is required.

We'll ask about these details before dispatch so we can send the appropriate truck and provide the clearest possible pricing. If anything could affect the cost, we'll explain it before the job begins wherever possible.

Vehicle problems don't always happen close to home, your repairer or where the vehicle ultimately needs to go.

For longer-distance breakdowns and vehicle transport outside the immediate Launceston area, choosing the right destination before the vehicle is moved can help avoid unnecessary additional transport, vehicle handling and cost. Statewide transport can be discussed and quoted based on the pickup location, destination and timing.

If you're unsure where your vehicle should go, tell us what has happened and where you are. We'll help you work through the practical options before the tow begins.

In many cases, yes. If there is a safe and suitable passenger seat available, you're generally welcome to travel with the tow truck while your vehicle is being transported.

If you need to travel with us, simply let us know when you call so we can confirm the arrangements before arriving.

Your safety should always come first. If it's safe to do so, move your vehicle out of traffic, switch on your hazard lights, and wait in a safe location away from passing vehicles.

Once you've spoken with our team, keep your phone nearby in case we need to contact you with an update or to confirm your location. We'll keep you informed throughout the process so you know what to expect.

Absolutely.

At Underground Towing & Salvage, we treat every vehicle as though it were our own.

Every vehicle is secured using the appropriate equipment and transported with care, whether it’s a standard breakdown tow, an accident recovery or a specialist transport job.

We also take pride in maintaining a clean and professional fleet, which many customers tell us gave them confidence that their vehicle would be looked after properly. Our goal is to provide the same level of care and attention we'd expect ourselves.

Yes. Collections elsewhere in Northern Tasmania and longer-distance transport across the state are arranged and quoted individually. Provide your collection point, destination and preferred timing so we can confirm availability and cost before you book.

For mainland transfers, see our interstate towing services.

We assess each vehicle’s transport requirements before confirming a booking. Tell us the make, model, ground clearance and any modifications or manufacturer towing instructions. This helps us determine whether our locally available equipment can load and transport your vehicle appropriately.

We’ll ask for your location, vehicle type, destination and what has happened. Tell us about restricted access, missing keys, locked wheels or whether the vehicle cannot roll, steer or brake.

Photos can help us assess damage or difficult access, so we can confirm suitable equipment and provide a clearer quote before dispatch.

It may be possible, depending on the vehicle’s position and whether its wheels or steering are locked. Let us know before booking so we can confirm whether collection is possible and explain any additional loading requirements.

Yes. We arrange scheduled transport for private owners, workshops, dealerships and fleet operators.

Share your preferred date, collection and delivery addresses, and vehicle details so we can confirm availability and pricing. For repeat bookings, call 0473 005 833 to discuss your requirements.

Tell us when booking if you cannot attend. We’ll confirm whether unattended collection is possible and what authorisation, key access and delivery instructions are needed, so you can arrange the collection around your commitments.

We accept cash, EFTPOS, major credit cards, bank transfer and PayID.

Payment is generally due once the job is complete during normal business hours. Some after-hours or out-of-town jobs may require payment before dispatch. We’ll confirm the payment arrangements before you book, so you know how and when to pay.

Yes. When you call Underground Towing & Salvage on 0473 005 833, you'll speak directly with someone who understands towing and can help assess your situation before a truck is dispatched.

We know that every job is different, and sometimes customers simply want advice before deciding what to do next. Whether you've broken down, been involved in an accident, or aren't sure if you need a tow, we're happy to talk through your options and help you find the most practical solution.